Returns/Exchanges

If you are not satisfied with the product, you may exchange it at full purchase price minus shipping charges or get a refund minus shipping and a 10% restocking fee. Be sure to email us (stating the reason for return) and receive confirmation for a return. All returns must be postmarked within 7 days of receipt (we track all packages). Customer is responsible for the original and return shipping charges on all returns and exchanges. We highly recommend using a carrier with insurance and/or tracking information as we our not responsible for any packages lost or damages in transit.

Please measure your pet accurately as we will only accept one exchange per item.

All refunds are processed upon receipt of return.

Due to standard health regulations we cannot accommodate returns or exchanges of apparel, carriers,  beds, blankets, doggie spa, or personalized items.  Please measure your dog carefully!!!

Cancellations

Unfortunately, orders can not be cancelled once you have completed the checkout process.  Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately prepare your order for shipment.  We apologize for any inconvenience this may cause you.

Product Availability

In infrequent situations, we may take your order and consequently discover that the item is not available for shipping (ie. the item is damaged or defective).  In such situations, we will notify you immediately via email that it is on backorder and do our utmost to fulfill the order as soon as possible.  You will also have the option to cancel the order.